Delivery Information — Dukes Valley Skip to content

Delivery Information

Over 98% of all orders placed weekdays before 2pm, are dispatched the same day. Orders placed after 2pm on Friday or at any point over the weekend, will be dispatched on Monday.
Tracking your Order
When you place an order with Dukes Valley, you will be asked to provide us with a working email address. You will then immediately receive an email that confirms that your order has been successfully placed. On dispatch of your order, you will receive a second confirmation email to let you know the goods are on their way.
Depending on the chosen method of delivery (and if you have supplied a valid mobile contact number for the order), you may receive a text message from the courier on the morning of the scheduled delivery. This message will offer you options to change the day of delivery if necessary.
You can also track the progress of your delivery by following the hyperlink in the dispatch confirmation email. If you cannot find this email, it may be worth checking your junk mail folder.
If you have not received this email and are concerned about the status of your order, please contact customer services.
Delivery Address
You have the option of selecting a delivery address of your choice (e.g. a home or work address).
Delivery Costs
Post and packaging charges for all orders are determined by your post code, order value, how quickly you need your goods and the country selected for delivery. These costs will be clearly displayed before you confirm your order.


Mainland UK Delivery
Standard UK Royal Mail 2nd Class
Standard UK Royal Mail 2nd Class delivery to most mainland UK addresses is  just £3.49 (Inc. VAT) on orders up to £10. The delivery time is three to five working days.
Standard UK Courier Option
Standard 1-2 working day delivery to most UK addresses is only £6.95 (inc VAT). For 2-3 working day delivery it's just 5.99 (Inc. VAT). Spend more than £50 (Inc. VAT) on a single order, and delivery is FREE.
In our experience the majority of orders placed before 2pm weekdays will arrive with you on the next working day - but the standard courier option only guarantees delivery within two working days. To guarantee next day delivery you will need to choose either our Express Delivery 10am or 12pm option.
Express Delivery 10am Option
In instances of urgent orders, we are pleased to offer express delivery between 8am and 10am on the next working day for an additional charge. You can select this option when you check out. This service is NOT available for deliveries to remote areas.
Express Delivery 12 Noon Option
In instances of urgent orders, we are pleased to offer express delivery between 8am and 12pm on the next working day for an additional charge. You can select this option when you check out. This service is NOT available for deliveries to remote areas.
Saturday & Sunday Delivery Options
We do understand that a Monday - Friday delivery may not always be convenient. You have the option of selecting a delivery address of your choice (e.g. a work address), or we can provide you with a Saturday or Sunday delivery. This option can be selected at the checkout for an additional charge. This service is NOT available for deliveries to remote areas.
Same Day Delivery Option
We can arrange SAME DAY DELIVERY if this is required. Please note that this option may be expensive and we recommend that orders are placed in good time whenever possible. Please contact customer services to discuss a quote for this option. This service is NOT available for deliveries to remote UK areas, the Channel Islands or European destinations.


Remote UK Destinations & Europe
Timescales for all non UK mainland and European deliveries are country dependant, and can be viewed in the "Countries And Delivery Timescales" section below.
Please Note: If your chosen delivery country is not listed below, we are currently unable to ship to you. Please be aware that dispatch and delivery of items may be delayed due to UK Specific Holidays.
We rely on a third party courier service for delivery, therefore we are unable to guarantee delivery services and times.


Countries & Delivery Timescales
Channel Islands: 3-5 Working Days
Areas covered include:
• Guernsey
• Jersey
European Regions: 5-7 Working Days
Countries covered include:
• Austria
• Belgium
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Ireland
• Italy
• Luxembourg
• Netherlands
• Poland
• Portugal
• Spain
• Sweden